🌩️Lightning & Thunder Policy

• If lightning is detected within 10 miles or thunder is heard, the waterpark will close immediately.

• The park will remain closed until:

  • Lightning is outside the 10-mile radius, and

  • 30 minutes have passed since the last sound of thunder.

• If lightning moves within 5 miles, all patrons must move to:

  • The breezeway

  • Locker rooms

  • Their vehicles

• The concession stand will also close at this time.

• Weather conditions are re-evaluated every 15 minutes.

• If the park is closed for more than 1 hour, the Superintendent of Aquatics or on-site manager may close the facility for the rest of the day.

• Ticket sales will stop when lightning is within 15 miles.

🌦️Rain Policy

• The waterpark may remain open during rainfall.

• The park must close immediately if lifeguards cannot clearly see the pool bottom.

• The facility will re-evaluate visibility after 15 minutes.

• If closed for more than 1 hour, the Superintendent of Aquatics or on-site manager may close for the rest of the day.

🌡️ Temperature Policy

• To open for the day, both air and water temperatures must be at least 70°F.

• If temperatures are below 70°F at scheduled opening time, the waterpark will delay opening.

• If both temperatures reach 70°F within one hour of the scheduled opening, the park will open for the afternoon.

🌪️ Tornado Warning Policy

• During a tornado warning, all patrons must:

  • Move to locker rooms, or

  • Leave the facility.

• Patrons must follow all instructions from Aqua Park staff.

• The park will remain closed until 30 minutes after the warning has expired.

• Closures are at the discretion of the Superintendent of Aquatics or the Parks and Recreation Director.

• The Collinsville Parks and Recreation Department reserves the right to close aquatic facilities based on weather forecasts.

• All closures will be communicated via the Collinsville Parks and Recreation and Aqua Park Facebook pages.

🏊 Program Weather Policy

• Collinsville Parks and Recreation will try to hold aquatic programs (swim lessons, river walking, special events) during adjusted hours.

• Cancellations are at the discretion of the Superintendent of Aquatics or on-site manager.

• Rainouts will be communicated via:

  • Email

  • Facebook

• Depending on the program, a make-up day or refund may be offered.

• All decisions regarding make-ups and refunds are at the discretion of the Superintendent of Aquatics.

🌧️✅ Rain Check Policy

• The Aqua Park remains open unless staff determine a full-day closure is necessary.

• If a full-day closure is declared after 1 hour of weather-related delays, guests may receive a rain check to return another day during the current season.

To receive a rain check:

• Present your receipt

• Be in the park for less than 2 hours at the time of closure

• Guests entering within 2 hours of posted closing are not eligible

  • Example: If the park closes at 7 PM, entries at 5 PM or later are not eligible

• Receipts are time-stamped, and each guest must be present to receive the rain check

• Rain checks expire on the last day of the season and are valid only at Collinsville Aqua Park

• Rain checks cannot be redeemed for cash

• No receipt = no rain check

• NO REFUNDS will be issued

Collinsville Aqua Park staff reserve the right to enforce all rules and make adjustments as needed to help ensure a safe and enjoyable experience for all guests.

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Collinsville Aqua Park

10 Gateway Drive, Collinsville, IL 62234
618-346-4571
aquapark@collinsvilleil.org

 

Collinsville Aqua Park is owned and operated by the City of Collinsville